Northwest Senior
Management Services
 

When Staying at Home is Important.

23 years of the most trusted care in the Northwest

Call 503 282-9926

Call for a free Consultation
See how our professional care staff can help!
CALL TODAY! 503 282-9926

Frequently Asked Questions

Are the caregivers experienced?

All of our caregivers come to us with at least one year’s experience working in a facility supervised by a Registered Nurse. During hiring process caregivers are carefully screened, trained, bonded and insured.  Our RNs and managerial staff supervise and support the caregiving staff, and are available to caregivers24-hours a day, seven days a week.  

How does the caregiving service work?

Our caregiving is done on an hourly basis, with a three-hour minimum.  During that time the client can make use of all care benefits, ranging from Standard Care all the way through Acute Care, depending on the contracted level of service
 
 
 
All of the above services are available to couples, also billed at a special rate.  Please call for details

What other services do you offer?

In addition to our three levels of caregiving, NSMS offers an excellent array of services, which include:
           
  • Care Management
  • Medication Management
  • Nurse Consultations

Are NSMS services covered by insurance?

We will work with long term care insurance policies issued by private companies, and with the VA in-home care benefits.  Unfortunately, MEDICARE does not cover in-home care or care management.
 
We do, however work with MEDICAID. If you are a Medicaid recipient, please contact your case worker to see if Northwest Senior Management Services can help.

How do you bill?

We bill our clients twice a month with easy to understand invoices.  We can email invoices, and we can accept automatic payments from your account.  We are happy to provide itemized statements upon request.

What else should I know?

In addition to our three levels of caregiving NSMS offers an excellent array of services, which include:
           
Care Management
Medication Management

Nurse Consultations
 
Are NSMS services covered by insurance?
 
We will work with long term care insurance policies issued by private companies, and with the VA in-home care benefits.  NSMS provides private pay services and does not work with Medicare. 
 
 
How do you bill?
 
We bill our clients twice a month with easy to understand invoices.  We can email invoices, and we can accept automatic payments from your account.  We are happy to provide itemized statements upon request.
 
 
What else should I know?
 
Consistency of care is very important to us.  Whenever possible we like to work on a team concept, developing a group of well-trained, personable caregivers who will always provide what you need when you need it.
 
Caregiver to client compatibility is a very real concern.  We make every effort to make a good match from the very beginning of a case, but if you ever feel that a change is in order we will make serious effort to send another caregiver as soon as we possibly can.
 
Our Scheduling Department handles all schedule changes.  Our friendly and efficient staff will work with you to accommodate your scheduling needs. You never have to worry about who is coming when—we have it covered. 
 
Nearly all of our caregivers work for more than one client so careful scheduling is very important.  If you need to cancel or change the time of a shift you will need to call our Scheduler about those changes.  We do our best to accommodate all requests.  We have an on-call Scheduler available after office hours and on weekends.  The on-call Scheduler number is on the front of our LogBook that will be in the client's home.
 
We use an automated timekeeping service to record caregiver hours.  We use the latest telephone/computer technology to track time so you don’t have to be concerned with accurate recording of your caregiver hours.      
 
We are fully licensed by the State of Oregon. NSMS is a licensed In-home Care Agency.  We meet all requirements for providing personal care to all of our clients.